Terms & Conditions
Delivery
- Freight pricing is based on Australia Post Matrix. Large or heavy items outside this matrix will be quoted individually.
- Delivery typically takes 2-7 days, depending on stock availability. We’ll notify you via email if it takes longer or if an item is backordered.
- Orders are processed Monday to Friday, excluding Victorian public holidays. You’ll receive a tracking number once your order is shipped.
Pick-Up From Alpine Motorcycles
- You can pick up your order from our store during business hours once you have recieved an email confirming your order is ready for collection:
- Monday to Friday: 8:00 am – 5:00 pm
- Saturday: 9:00 am – 12:00 pm
Order Cancellations by Customers
- All orders are final. To cancel or change an order, contact us immediately by phone or via email: online@sheppartonmotorcycles.com.au.
- If an order has already been dispatched, it cannot be canceled. Refer to our Return Policy.
Backorders
- If an item is backordered, we’ll notify you via email with an ETA. If you wish to cancel, please contact us within 24 hours of receiving the email.
- Backorders take 1-2 weeks and will be processed before new orders. If you request part of an order to be shipped early, additional postage costs may apply.
Purchases
- Ensure your delivery details are correct when placing an order. If an incorrect address is provided, we are not responsible, you will need to re-order and pay for shipping again.
- All prices are in AUD and include GST. International prices will be calculated via our currency converter.
Payment
- We accept Visa, Mastercard, and PayPal.
- You will receive an invoice via email after payment is made.
Order Cancellations by Alpine Motorcycles
- If a product is unavailable, we may cancel your order and refund any payments made using the same method of payment.